Terms of service

Brand: DFOLS

Website: https://dfols.com

Welcome to DFOLS your trusted destination for premium food and household essentials. By accessing our website or making a purchase, you agree to the terms and conditions below. Please read them carefully before proceeding.

1. Acceptance of Terms

By using our website or placing an order, you confirm that you’ve read, understood, and agreed to these Terms. If you do not agree, please do not use our platform.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction.
• Provide accurate, complete, and updated account and payment information.
• Use the website in compliance with all applicable laws.

3. Product Information

a. Food Products

• All food items are packaged and labeled as per FSSAI guidelines.
• Always review ingredient lists and allergen warnings before consumption.
• DFOLS is not responsible for adverse reactions due to misuse, allergies, or label misinterpretation.

b. Household Essentials

• Usage and care instructions are clearly mentioned on packaging.
• Follow all safety and usage instructions for best results.

4. Pricing & Payment

• Prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.
• Prices and availability are subject to change without notice.
• Secure payment options include UPI, debit/credit cards, wallets, and net banking.
• Orders are processed only upon successful payment confirmation.

5. Orders & Cancellations

a. Order Confirmation

• You will receive a confirmation email upon placing your order. This indicates receipt, but not acceptance.

b. Customer Cancellations

• Orders can be cancelled within 2 hours of placement by contacting our support team.
• Once dispatched, cancellations are not permitted.

c. Cancellation by DFOLS

We reserve the right to cancel any order due to:

• Stock unavailability
• Pricing or listing errors
• Suspicious or failed payments

You will be notified, and a full refund (excluding transaction charges) will be processed.

6. Shipping & Delivery

• Dispatch Time: Orders are usually dispatched within 1-3 business days.
• Delivery Timeline: Expected delivery is 3-7 business days, depending on your location.
• Delivery Areas: We currently deliver across India. Delivery timelines may vary in remote areas.

7. Returns, Replacements & Refunds

Due to the perishable nature of food products, our return policy is strict yet fair.

a. Eligibility

Returns or replacements are accepted if:

• The product is incorrect or expired
• The product is damaged in transit
• You contact us within 48 hours of delivery

b. Non-Returnable Items

• Perishable goods that are opened or consumed
• Clearance or discounted sale items
• Items without original packaging

c. Return Process

• Contact support via email/WhatsApp with your order ID and images/videos of the issue.
• Our team will review and respond within 2 business days.
• Approved returns will be picked up and replaced/refunded.

d. Refund Policy

• Refunds are processed within 7-10 business days to the original payment method.
• Shipping charges are non-refundable, unless the issue is due to our error.

8. User Conduct

You agree not to:

• Violate any applicable laws
• Upload false, harmful, or misleading content
• Disrupt the platform’s integrity or security

Violations may result in account suspension or a permanent ban.

9. WhatsApp Communication Consent

By interacting with our website, you consent to receive transactional updates, offers, and support communication via WhatsApp using official WhatsApp Business API (WABA). You may opt out at any time by replying “STOP”.

10. Brand Ownership

DFOLS is a consumer brand owned and operated by Docsico (OPC) Private Limited, a legally registered company under Indian law. All operational, commercial, and legal responsibilities are managed by Docsico. All invoices, regulatory documentation, and product representations originate from Docsico.

11. Intellectual Property

All content on this website, including logos, product visuals, design, and text, is the property of DFOLS and protected under Indian and international IP laws. Unauthorized use is strictly prohibited.

12. Limitation of Liability

DFOLS shall not be liable for:

• Indirect or consequential losses
• Delayed or missed deliveries
• Misuse or allergic reactions from products

Maximum liability is limited to the order value only.

13. Privacy & Cookies

Your personal data is collected solely to process your orders and improve your experience. We use cookies to enhance functionality and collect anonymous analytics. For more details, refer to our Privacy Policy.

14. Force Majeure

DFOLS is not liable for non-performance caused by events beyond our control (natural disasters, pandemics, strikes, etc.).

15. Governing Law

These Terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts of Gujarat, India.

16. Contact Us

We’re here to help.