Privacy policy

Last Updated: October 5, 2023

Welcome to DFOLS. This Privacy Policy explains how Dfols (“we”, “us”, “our”, or the “Site”) collects, uses, discloses, and protects your personal information when you interact with our website www.dfols.com or use any of our services (collectively, the “Services”).

By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, kindly refrain from accessing or using the Site or Services.


1. Changes to This Privacy Policy

We may update this policy periodically to comply with legal, operational, or technological changes. Updates will be posted with a new “Last Updated” date. Continued use of the Site post-update implies acceptance.


2. Information We Collect

We collect personal information to process your orders, enhance your experience, and comply with regulatory requirements.

A. Information You Provide Directly

  • Name, email address, phone number, and shipping/billing address
  • Login credentials (if account is created)
  • Order history, wishlist, cart data
  • Customer support communication
  • Reviews, surveys, or other feedback

B. Information Collected Automatically

Using cookies, tracking tools, and session data:

  • IP address, device type, browser version
  • Pages visited, time spent, and clicks
  • Login timestamps and usage logs

C. Information from Third Parties

  • Payment Gateways: Razorpay, PayU, etc. (for payment verification)
  • Logistics Partners: For shipping updates and delivery validation
  • Analytics Tools: Google Analytics, Facebook Pixel, etc.
  • Platform Provider: Shopify, our e-commerce backbone
  • Marketing Tools: Email providers or CRM platforms (if you opt-in)

3. How We Use Your Information

We use your data for legitimate purposes including:

  • Processing orders, payments, refunds, and returns
  • Sending order and shipment confirmations
  • Providing customer support
  • Personalizing your shopping experience
  • Detecting, preventing, and addressing fraud or policy violations
  • Sending promotional emails (only with consent)
  • Complying with legal and tax obligations

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember your login and preferences
  • Track website usage and performance
  • Customize product recommendations and ads

You can disable cookies via your browser, but parts of the site may not function properly.


5. Sharing & Disclosure of Information

We only share your information with trusted third parties to operate the business:

  • Courier & logistics providers
  • Payment processors & banks
  • Shopify (platform hosting and infrastructure)
  • Marketing & analytics providers
  • Legal authorities when required by law
  • In case of merger, acquisition, or restructuring

✅ We do not sell your personal data to third parties.


6. User-Generated Content

If you post reviews, testimonials, or comments on the website, they may be visible publicly. Avoid disclosing sensitive personal data in such areas.


7. Third-Party Links

Our Site may contain links to other websites (e.g., courier tracking, blogs). We are not responsible for the privacy practices or content of external sites.


8. Children’s Privacy

Our Services are not intended for anyone under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has submitted data, please contact us immediately.


9. Data Security & Retention

We implement reasonable safeguards including:

  • SSL encryption
  • Secure access control
  • Two-factor authentication (where applicable)

We retain your data:

  • For the duration of your relationship with us
  • As long as legally required for taxation, dispute resolution, or fraud detection

We cannot guarantee 100% security of internet transmission but do our best to protect your data.


10. International Transfers

If you're accessing our Site from outside India, note that your data may be transferred to servers located in India or other jurisdictions that may not offer the same level of protection.


11. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Request correction or deletion
  • Withdraw consent for marketing
  • Restrict or object to certain processing
  • Request a copy of your stored data (data portability)

You may exercise these rights by contacting us using the details below. We may verify your identity before processing your request.


12. Data Retention & Deletion Requests

Upon request, we will delete or anonymize your data unless:

  • There is a legal requirement to retain it
  • There are pending financial or fraud-related investigations
  • It is tied to tax or regulatory records

13. Consent Management

By using our Site, you consent to the collection and use of your personal data as described. You may opt out of marketing emails by using the unsubscribe link in any email.


14. Contact Us

For questions, privacy concerns, or data requests:


🔒 Your Privacy Is Our Priority

At DFOLS, we believe in transparent and responsible data practices. From your first visit to your final purchase, we take every measure to ensure your information is safe, secure, and respected.