Yes, it is mandatory to create an account to shop with us. It’s always a great way for an easier and faster checkout!

To add a new address or edit a saved address:

• 1. Click on "My Account"
• 2. Go to "My Addresses"
• 3. Select "Edit" or "Add a new address"

No worries! At the time of logging in, click on Forgot Password. You’ll receive a link on your registered email ID to reset it.

Yes, you can log in to your account and update your email ID and phone number under your profile section.

Simple steps:

• 1. Add products to your cart
• 2. Click on your cart to review items
• 3. Proceed to checkout
• 4. Fill in shipping, billing, and contact info
• 5. Choose your payment method and place the order
• 6. You’ll receive an order confirmation email

You’ll need the following:

• Registered account holder’s name
• Billing & shipping address (with PIN code)
• Email ID
• Mobile number
• Payment method

Yes! We’re happy to assist. Email your custom request with product details to infodfols@gmail.com and we’ll coordinate with our vendor partners.

Currently, Dfols does not offer product sampling.

Shipping charges are calculated and displayed at checkout based on your order value and delivery location.

You’ll receive a confirmation email and/or SMS. If not, contact us at infodfols@gmail.com with your payment details.

You can track your order using the link provided in your confirmation email or by logging into your Dfols account and clicking on Track Order.

Once the order is confirmed, we process it within 1–2 business days. You’ll be notified via email when it’s shipped.

Add it to your Wishlist and email us at infodfols@gmail.com with product details. We’ll notify you as soon as it’s back in stock.

You can cancel an order within 24 hours of placing it by logging into your account and clicking the Cancel button next to the order.

Yes, you can change the address before the order is processed. Go to My Orders → Change Address (if the order isn’t yet packed).

No, products can’t be modified after 24 hours. You can place a new order for additional items.

Yes, applicable GST/VAT will be refunded except platform handling charges under Dfols’ shipping policy.

Returns are accepted for damaged products, incorrect delivery of size, color, or other issues, within 7 days of delivery. We do not have an exchange policy, but you may return and reorder.

Login to your account and raise a return request, specifying the issue with photos of the packaging/product. Once approved, we will either arrange pickup or ask you to self-ship.

In such cases, please self-ship the product. Upload a scanned copy of the courier bill with weight, origin & destination addresses, shipment date, and amount.

Returns are denied if:

• The product is not in its original condition
• Tags/labels are missing
• Brand packaging is damaged
• Product appears used

If approved, you’ll receive an email with return pickup details.

Refunds are processed within 7 working days after receiving the returned goods.

Email infodfols@gmail.com with your query and attach your order receipt and refund details.

We accept:

• Airtel Money
• American Express
• Diners Club
• Free charge
• Maestro
• MasterCard
• MobiKwik
• Ola Money
• PayZapp
• RuPay
• VISA
• Paytm

COD is currently not available on our platform.

If your payment fails, try again or contact us at:

• info@dfols.com for customer queries
• orders@dfols.com for bulk/custom orders

Yes, all invoices issued include applicable GST details.

If you’re a photographer, journalist, educator, or sustainable living enthusiast, email contributors@dfols.com We love collaborating on content, workshops, and sustainability campaigns.

We work with artisans, sustainable brands, and fair-wage producers. If you make plastic-free or eco-friendly products, write to contributors@dfols.com with your business details. We’ll get in touch for further steps.

Yes! Reach out to orders@dfols.com for any large quantity or corporate gifting/customization inquiries.