Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at infodfols@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at infodfols@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at infodfols@gmail.com.

At DFOLS, we’re committed to delivering quality, satisfaction, and transparency. While we strive to get every order right, we understand there may be rare instances where returns or refunds are required. Here’s how it works:


✅ 1. Return Eligibility

You may request a return within 7 calendar days of delivery.

Eligible Return Reasons:

  • Damaged, broken, or defective product received
  • Product not as described or incorrect item delivered
  • Packaging is tampered or unsealed

Product Condition for Return:

  • Unopened, unused, and unworn
  • Original condition with tags, seals, and labels intact
  • Packed with original invoice, accessories, and packaging

❌ Non-Returnable Items:

  • Perishable food items
  • Personal hygiene or intimate care products
  • Clearance/Final Sale/Combo offers
  • Customized, made-to-order, or bulk (B2B) orders – unless damaged or incorrect

⚠️ Buyer's remorse (e.g., changed mind) is not considered a valid reason for return.


📝 2. Return Request Process

To initiate a return:

  1. Log in to your DFOLS account
  2. Go to My Orders → Request Return
  3. Provide a clear reason and upload images of:
    • Product
    • Packaging
    • Invoice (if applicable)

What happens next?

  • Our Quality Assurance Team will review your request within 48 working hours
  • If approved:
    • Reverse pickup will be arranged (if eligible by location), or
    • You’ll be asked to self-ship to our designated return center

⚠️ Return requests after 7 days of delivery will not be accepted. Packages sent to us without prior approval will be rejected.


🚚 3. Return Shipping Process

a) Reverse Pickup (Organized by DFOLS):

  • Available in select PIN codes
  • Pickup partner details and tracking will be shared via SMS/email

b) Self-Shipping (By Customer):

  • If reverse pickup is not serviceable:
  • Ship to the address shared during approval
  • Share courier receipt via your DFOLS account or email
  • Receipt must include:
    • Parcel weight
    • Source and destination
    • Courier name and date
    • Final amount (no overwriting)

✅ Once verified, we’ll reimburse shipping charges as per actuals or our pre-set cap, whichever is lower.


💸 4. Refund Process

Refunds are initiated only after returned item passes quality inspection.

✅ If Approved:

  • Refunds processed within 7-10 working days
  • Refunded to the original payment mode
  • You will be notified via email/SMS

❌ If Rejected:

  • Products that are used, damaged, worn, washed, or returned without tags will be re-shipped to the customer without refund
  • No exceptions will be entertained

In Case of Delayed Refund:

  • Please allow up to 15 working days
  • Contact care@dfols.com if delay persists

🔁 5. Exchanges & Replacements

We do not offer direct exchanges due to:

  • Nature of small-batch, handcrafted, or curated inventory
  • Limited stock availability

Instead:

  1. Initiate a return (as above)
  2. Place a new order for your preferred product

🛑 In case your replacement product is out of stock, a full refund will be initiated.


⚖️ 6. Fair Use & Return Abuse Policy

We value genuine buyers and stand against misuse. DFOLS reserves the right to:

  • Flag accounts with excessive return requests
  • Deny future returns if the customer:
    • Frequently returns non-defective products
    • Cites generic or invalid reasons (“no longer wanted,” etc.)
    • Shows signs of fraudulent or suspicious return behavior

Repeat abuse may result in:

  • Return restrictions
  • Return handling fees
  • Account suspension after internal review

📜 7. Additional Conditions

  • If return involves a combo or free item, all items must be returned together
  • Discounted amount or cashback will not be refunded if the product is returned
  • Order cancellation is not allowed after it is dispatched
  • For COD orders, refund will be via bank transfer (details must be provided)

📬 Need Help?

For any queries or assistance, feel free to reach out:

  • 📧 Email: care@dfols.com
  • 📞 Support Hours: Mon-Fri | 10:00 AM to 6:00 PM

🔒 Our Promise

Your trust matters to us. Our Return & Refund Policy is designed to offer a fair, transparent, and efficient resolution, while ensuring smooth operations for our entire community.